Frequently Asked Questions

 We work hard to find you the right renter, going through a pre-screening process & requiring upfront signing fees to ensure that you have the best candidate to rent your property. This vetting process has shown less instances of late payments and no evictions to date.

The rent is due on the 1st of the month with a grace period until the 3rd day of the month. On the morning of the 4th if we haven’t received their rent, we automatically send the tenant a 3-day notice of failure to pay rent and we also send you a notice.

This generally prompts them into action right away. If they do not pay the rent by the time the notice expires, we can work with you to evict them. Generally, they pay right away or at least communicate as to what the problem is. We will then communicate with you on it. If the third occurs on a weekend or holiday, we wait until the next working day.

 If we find property damage, we either give the tenants a 7-day notice of non-compliance or create a work order & charge for the repairs to the damage. You will be reimbursed for the bill as soon as we collect it from the tenants. If they don’t pay it upon invoice.

Very seldom do we find major damages. However, if we do the same policy is followed but we will get estimates to cure the property damage and require the tenant pay for this promptly. 

They may approach us about a payment plan which is still better than waiting until they vacate to try to collect it from their deposit. 

 We typically find out about this when we do periodic inspections. If we find an unauthorized pet we send them the 7 day notice of non-compliance letting them know that they have to get approval and if approved, there is a $250 upfront non-refundable fee plus $25/per month per pet additional rent added to the lease.

If you do not want the pet to stay, we let them know they have to remove it, and then we plan a surprise re-inspection. If upon re-inspection they still have not removed the pet, we notify them they will be charged for the pet fees and will still have to get rid of the pet. If we can’t get them to remove it we will contact you to see if you want us to work with you to evict them. 

 This also is handled with the 7-day notice. We let them know that everyone living in the property must be approved and put on the lease and failure to do so could result in eviction of all tenants. This generally prompts them to come in and properly add the roommate to the lease.  

 When we get a complaint we thank them for looking out for the home and let them know that we will be giving the tenants 7 days to rectify the problem and we follow up with that notice once it expires.

We ask them to be sure and call or email if the tenant doesn’t take care of the problem, or if they ever have any other problems with the tenant. If it is a serious issue, we will get photos or even police reports (if applicable) to assist with documentation.

 The City of Gainesville keeps a very close patrol on residential rental properties. As a homeowner with a property in the city limits the City ordinance requires that you have a landlord permit and a local agent to be responsible if you do not live in Gainesville. They have become a strict policing force in residential neighborhoods. They will fine the Property owners for the tenant’s non-compliance with the ordinance.

Some typical problems they fine for are: parking on the yard, loud noise, grass not being cut, condition of property not up to codes, more than three unrelated people living in a residential neighborhood, garbage not picked up, etc. We make sure and work closely with them so that they will work well with us. If we receive a notice from the city we will contact the tenant right away and make sure they fix the problem, and then contact the city to let them know we verified it has been taken care of.